For the Month of March, we had the following Electric, Water and Cable Outages.

Electric - There were 29 Electric Outages during the Month of March.

Water - There were 3 Water Outage during the Month of March.

Cable/Telecommunications - There were 13 Cable/Telecommunications Outages during the Month of March.

Water Treatment Plant - During the month of March, the Water Treatment Plant withdrew approximately 245 million gallons of raw water with an average daily withdrawal rate of 7.90 million gallons. During this same time frame last year, this system averaged 7.84 million gallons. The maximum daily demand occurred on January 29th with 9.00 mgd being produced on this date. Compliance with all Federal and State Water Quality Standards were maintained. 

Safety - There were 0 OSHA recordable accidents and 2 OSHA recordable vehicle accidents during the month of March.

• A water employee pulling an FPB van into park struck another parked FPB vehicle resulting in minor damage.
• A water employee struck a tree with the winch motor when the truck’s tires dropped off the shoulder of the road.  This resulted in moderate damage to the winch.

Customer Service - During the Month of March, approximately 13,504 incoming calls were received on our main number 352-4372. This was 1,344 fewer calls received than last month which had 19 days of call reporting and this month had 22 days of call reporting. The daily average of calls were 614, with 4 billing representatives and 8 CSRs available for calls. The average calls per representative, per day would be 51. These statistics do not include walk-in customers, direct dialed calls to the representatives’ two phone lines or any internal calls or after hours and weekend calls. These call numbers do include any calls received at our main number that were transferred to the Cable, Electric, and Water  Departments.