For the Month of January, we had the following Electric, Water and Cable Outages.

Electric - There were 15 Electric Outages during the Month of January.

Water - There was 1 Water Outage and 1 Scheduled Outage to repair a tapping sleeve during the Month of January.

Cable/Telecommunications - There were 5 Cable/Telecommunications Outages during the Month of January.

Water Treatment Plant - During the month of January, the Water Treatment Plant withdrew approximately 231 million gallons of raw water with an average daily withdrawal rate of 7.48 million gallons. During this same time frame last year, this system averaged 7.88 million gallons. The maximum daily demand occurred on January 29th with 8.30 mgd being produced on this date. Compliance with all Federal and State Water Quality Standards were maintained. 

Safety - There were 0 OSHA recordable accidents during the month of January.

Customer Service - During the Month of January, approximately 12,547 incoming calls were received on our main number 352-4372. This was 2,023 more calls received than last month which had 19 days of call reporting and this month has 21 days of call reporting. The daily average of calls were 597, with 4 billing representatives and 8 CSRs available for calls. The average calls per representative, per day would be 50. These statistics do not include walk-in customers, direct dialed calls to the representatives’ two phone lines or any internal calls or after hours and weekend calls. These call numbers do include any calls received at our main number that were transferred to the Cable, Electric, and Water  Departments.