For the Month of February, we had the following Electric, Water and Cable Outages.

Electric - There were 31 Electric Outages during the Month of February.

Water - There were 2 Water Outage during the Month of February.

Cable/Telecommunications - There were 4 Cable/Telecommunications Outages during the Month of February.

Water Treatment Plant - During the month of February, the Water Treatment Plant withdrew approximately 239 million gallons of raw water with an average daily withdrawal rate of 7.70 million gallons. During this same time frame last year, this system averaged 8.11 million gallons. The maximum daily demand occurred on January 29th with 9.60 mgd being produced on this date. Compliance with all Federal and State Water Quality Standards were maintained. 

Safety - There were 0 OSHA recordable accidents during the month of February.

Customer Service - During the Month of February, approximately 12,160 incoming calls were received on our main number 352-4372. This was 387 fewer calls received than last month which had 19 days of call reporting and this month also had 19 days of call reporting. The daily average of calls were 640, with 4 billing representatives and 8 CSRs available for calls. The average calls per representative, per day would be 53. These statistics do not include walk-in customers, direct dialed calls to the representatives’ two phone lines or any internal calls or after hours and weekend calls. These call numbers do include any calls received at our main number that were transferred to the Cable, Electric, and Water  Departments.