For the Month of April, we had the following Electric, Water and Cable Outages.

Electric - There were 30 Electric Outages during the Month of April.

Water - There were 2 Water Outages during the Month of April.

Cable/Telecommunications - There were 8 Cable/Telecommunications Outages during the Month of April.

Water Treatment Plant - During the month of April, the Water Treatment Plant withdrew approximately 232 million gallons of raw water with an average daily withdrawal rate of 7.76 million gallons. During this same time frame last year, this system averaged 7.84 million gallons. The maximum daily demand occurred on April 24th with 9.00 mgd being produced on this date. Compliance with all Federal and State Water Quality Standards were maintained.

Safety - There were 0 OSHA Recordable Accidents during the month of April.

There was 1 vehicle accident during the month of April.

An electric employee backed the service truck into a parked vehicle resulting in no injuries, minor damage to the parked car and no damage to the FPB vehicle.

Customer Service - During the Month of April, approximately 11,447 incoming calls were received on our main number 352-4372. This was 3,322 fewer calls received than last month which had 23 days of call reporting compared to 20 days this month. The daily average of calls was 572, with 4 billing representatives and 8 CSRs available for calls. The average calls per representative, per day would be 48. These statistics do not include walk-in customers, direct dialed calls to the representatives’ two phone lines or any internal calls or after hours and weekend calls. These call numbers do include any calls received at our main number that were transferred to the Cable, Electric and Water Departments.