For the Month of October, we had the following Electric, Water and Cable Outages.

Electric - There were 8 Electric Outages during the Month of October.

Water - There was 2 Water Outages and 1 Scheduled Outage for maintenance during the Month of October.

Cable/Telecommunications - There were 8 Cable/Telecommunications Outages during the Month of October.

Water Treatment Plant - During the month of October, the Water Treatment Plant withdrew approximately 247 million gallons of raw water with an average daily withdrawal rate of 7.90 million gallons. During this same time frame last year, this system averaged 10.2 million gallons. The maximum daily demand occurred on September 9th with 9.10 mgd being produced on this date.

It should be noted that this area of the North America had the wettest fall in 70 years. In 2005, combined monthly precipitation for September and October yielded 1.08 inches. In 2006, September and October combined monthly precipitation was greater than 10.5 inches.

Safety - There were 2 OSHA recordable accidents and 0Compliance with all Federal and State Water Quality Standards were maintained. vehicle accidents during the month of October.

• A cable employee smashed his thumb when he closed a van door on it resulting in restricted duty.
• An electric employee was diagnosed with thoracic back pain after lifting a cross arm while working on a pole. There was no lost time or restricted duty.

There was 1 vehicle accident during the Month of October.

• As a water employee was turning right into a drive off Limestone Drive, another vehicle passed the FPB vehicle on the right shoulder and sideswiped the FPB vehicle.

Customer Service - During the Month of October, approximately 16,472 incoming calls were received on our main number 352-4372. This was 2,897 more calls received than last month which had 20 days of call reporting and this month has 22 days of call reporting. The daily average of calls were 749, with 4 billing representatives and 8 CSRs available for calls. The average calls per representative, per day would be 62. These statistics do not include walk-in customers, direct dialed calls to the representatives’ two phone lines or any internal calls or after hours and weekend calls.