For the Month of September, we had the following Electric, Water and Cable Outages.

Electric - There were 27 Electric Outages during the Month of September.

Water - There was 1 Water Outage and 1 Scheduled Outage during the Month of September.

Cable/Telecommunications - There were 7 Cable/Telecommunications Outages during the Month of September.

Water Treatment Plant - During the month of September, the Water Treatment Plant withdrew approximately 250 million gallons of raw water with an average daily withdrawal rate of 8.30 million gallons. During this same time frame last year, this system averaged 9.89 million gallons. The maximum daily demand occurred on September 9th with 9.70 mgd being produced on this date. Compliance with all Federal and State Water Quality Standards were maintained.

Safety - There were 0 OSHA recordable accidents and 0 vehicle accidents during the month of September.

Customer Service - During the Month of September, approximately 13,575 incoming calls were received on our main number 352-4372. This was 2,011 fewer calls received than last month which had 23 days of call reporting and this month has 20 days of call reporting. The daily average of calls were 679, with 4 billing representatives and 8 CSRs available for calls. The average calls per representative, per day would be 57. These statistics do not include walk-in customers, direct dialed calls to the representatives’ two phone lines or any internal calls or after hours and weekend calls.