For the Month of August, we had the following Electric, Water and Cable Outages.

Electric - There were 38 Electric Outages during the Month of August.

Water - There were 5 Water Outages during the Month of August.

Cable/Telecommunications - There were 10 Cable/Telecommunications Outages during the Month of August.

Water Treatment Plant - During the month of August, the Water Treatment Plant withdrew approximately 296 million gallons of raw water with an average daily withdrawal rate of 9.50 million gallons. During this same time frame last year, this system averaged 11.6 million gallons. The maximum daily demand occurred on August 7th with 11.8 mgd being produced on this date. Compliance with all Federal and State Water Quality Standards were maintained.

Safety - There were 0 OSHA Recordable Accidents during the month of August.

Customer Service - During the Month of August, approximately 15,586 incoming calls were received on our main number 352-4372. This was 672 fewer calls received than last month which had 22 days of call reporting and this month has 23 days of call reporting. The daily average of calls were 678, with 4 billing representatives and 8 CSRs available for calls. The average calls per representative, per day would be 57. These statistics do not include walk-in customers, direct dialed calls to the representatives’ two phone lines or any internal calls or after hours and weekend calls.