Here is a list of frequently asked questions about
i-Guide, DVR and other topics. To jump ahead to categories you're interested in, click the links below.

Categories
Requirements for i-Guide
Interactive Program Guide
Parental Locks and Pay-Per-View
DVR and Digital Services
Recording and Playback of Recorded Programs
Managing Your Recordings
Controlling Live TV
Troubleshooting

Requirements for i-Guide and DVR
Q. How can I get i-Guide?
A. i-Guide is currently available to HDTV Service subscribers only. If you have an HD-capable set, call 352-4372 to order HDTV Basic or HDTV Basic/HDTV Tier to receive i-Guide.
Q. How can I get a DVR?
A. DVR is currently only available to FPB HDTV Service subscribers.
Q. I have HDTV Service but do not have a DVR. How do I get one?
A. To get a DVR-capable digital converter terminal (DCT) box, you must contact FPB to request an upgrade by calling 352-4538. You will be asked to leave a message with specific information to upgrade to a DVR. Unless you're responding to a special offer, a $30 installation charge will apply to upgrade to a DVR. Due to high demand, there may be a 4-6 week wait to provide you with a DVR. There will be no increase in your monthly bill for the DVR-capable DCT.

Interactive Program Guide
Q. What are the icons (little pictures) at the bottom of the screen?
A. Quick Menu Icons are available to help you find what you're looking for faster. The Quick Menu lets you quickly go to other areas of the guide, such as Movies or Favorites Menus. Once you have selected a program title by highlighting it and pressing OK or INFO, you can use the Action Icons on the information screens to set Reminders and Parental Locks, schedule Recordings, BUY programs and more.
Q. How do I tell what the icons mean?
A. You will find descriptive text beneath the row of icons when you have an icon highlighted. This information changes as you move the yellow highlight using the arrow buttons on your remote. On Program Information screens, the Action Icons are specific to the program. For example, a BUY Icon will appear only for PPV programs. Playback Icons will appear only for recorded programs.
Q. I can't see the entire program title in the listings.
A. Some program titles are too long to fit in the space provided in the grid. You might see “…”to indicate there is more to the title. (For example: “Third Rock From the Sun ”might look like “Third Rock…”). Highlight the program and check the Instant Information area at the top of the screen for program title and other valuable information, including rating, actors, start/end times, etc.
Q. What is the graphic bar that appears when I change channels?
A. The Flip Bar appears for a few seconds as you're changing channels to provide important information about programs. You will find the name of the current program, start and end times, channel number, rating and current time.
Q. How do I get information on programs?
A. i-Guide provides detailed information on programs, including movies and sporting events. While in a listings screen, you can access information by pressing the INFO button on your remote. While you are tuned to a program, press INFO once for Instant Information or twice for complete information. Information includes program details like actors, ratings and a brief program synopsis. You can also set Reminders, place Parental Locks, order Pay-Per-View movies and events and see other times a program is airing. To remove the information screen and return to watching television, press the EXIT button on the remote.
Q. What is the red light on the upper left front of my box and/or what is the envelope on the screen?
A. Occasionally your cable provider may send a Message to let you know of new services and special promotions. To read the message, go to the Main Menu and select Messages. You can keep or delete the Message once you have opened it.
Q. How do I set my digital audio language?
A. Not only can you choose the language that displays on the screen buttons and descriptions, but you can also change the secondary digital audio that is available with certain networks and programs. Choose Audio Setup from the Setup Menu and change the default setting. Choose from English, Spanish, Portuguese or French. This feature is only supported on certain digital channels that provide secondary audio. If the chosen audio language is not available, the default audio language will be heard.

Parental Locks and Pay-Per-View
Q. What if I forget my Parental Locks/Purchase PINs?
A. You must FPB to have these PINs reset. All of the PINs will be cleared. Once reset, you will need to enter new PINs.
Q. Why can't I purchase this Pay-Per-View program?
A. There are several things that could restrict Pay-Per-View ordering:

• You may have inadvertently made too many Pay-Per-View orders. You may have to cancel one before you make another order.
• 
  You may have reached your credit limit. Call FPB at 352-4372 to check your account.
• 
  For Pay-Per-View packages such as ESPN FULL COURT and ESPN GAME PLAN, you must call FPB at 352-4372 to order.

DVR and Digital Services
Q. How many hours of programming can I store on my DVR? What is the hard drive capacity?
A. The recording capacity depends on the video format that is being recorded. Your DVR can record up to 90 minutes of standard definition programming or up to 20 hours of high-definition programming. See “Managing Your Personal Video Library” section in this manual for more information.
Q. How many tuners does my DVR have?
A. Your DVR has two tuners so that you can, 1) record two channels at the same time, 2) record one and watch another or 3) record two channels and watch a 3rd program from your DVR recordings library.
Q. How do I return to live TV when I'm watching recorded programming?
A. Simply press the LIVE or the DOWN button on your remote.
Q. Can I record or watch two programs at the same time?
A. Yes, you can use the SWAP button on your remote to change from one tuner to the other.
Q. How do I record a Pay-Per-View (PPV) broadcast?
A. PPV broadcasts must be recorded manually; you cannot schedule automatic recording in advance. Follow FPB’s usual instructions for viewing PPV content, then press Record on your remote.
Q. How many other home entertainment components can be connected to my DVR DCT6412 Cable Box?
A. Three: your television, cable box (refer to your Motorola User Guide), and one other component (VCR, DVD player or audio).
Q. Do I have to connect my DVR to a telephone or other data source?
A. The DVR DCT6412 gets all the information it needs from your cable signal, so that's the only connection required.
Q. I currently record programs on my VCR. How is a DVR different?
A. Your DVR Cable Box takes recording technology to a new level, capturing picture and sound digitally (for a superior result to tape-based recording) and allowing greater viewing flexibility. With the Dual Tuner DVR, you can pause a broadcast while you're watching it and restart it up to 90 minutes later. You can also press Instant Replay to review the last 15 seconds or rewind to see a scene again. Yet you won't miss a moment of the program, because the DVR keeps recording the current broadcast while you pause, rewind or replay scenes. No VCR can do that!
Q. Can I adjust the quality of the video recording to conserve hard disk space?
A. No. The DVR DCT6412 records at a pre-set level to ensure consistent results.
Q. How does the Parental Locks feature work?
A. Parental Locks allow you to block programs from being viewed. Locks are based on a program's title, rating and channel.
Q. How can I find programs I want to record?
A. Using i-Guide, you can search many ways: through the Main Menu, Quick Menu, Search Menu, by programming category, through the By Time or Channel Listings grid or through the Search Menu to alphabetically search by Title. When you find something that sounds interesting, simply press Record. The DVR will automatically record that program for you.
Q. Can FPB track what I record with my DVR DCT6412?
A. No. What you choose to record with the DVR DCT6412 is confidential.
Q. Can the DVR play back a High Definition recording while another HD program is being recorded?
A. Yes. In fact, you can record two programs at once while watching a previously recorded program from the hard drive for both HD and regular programming.
Q. Are there separate buttons for each tuner? How do you make the Dual Tuner DVR record two programs at once?
A. i-Guide can record two different programs listed with overlapping times by pressing the Record button, by manually scheduling the recordings, or by setting future recordings from a Program Information screen.
Q. What kind of programs can I record?
A. You can record both standard and High Definition programs which are automatically interpreted by the DVR. Recording HD programs will take more storage space on your DVR. However, you must have HD equipment
Q. How much High Definition programming can I save versus standard definition programming?
A. You can record up to 90 hours of standard digital TV or up to 20 hours of HDTV (depending on the transmission bit rate). Recording times may vary.
Q. Does the DVR DCT6412 support digital video interfaces?
A. Yes. The DVR DCT6412 features both DVI and 1394-DTV digital interfaces.
Q. Does the DVR DCT6412 support external storage devices?
A. Yes. It includes an IEEE1394 port that will be functional in future software releases.
Q. I have a home theater system. Can I record a program in Dolby DigitalTM 5.1 on my DVR?
A. As long as the program is being broadcast in Dolby Digital audio, the DVR will record the digital audio. A Dolby Digital indicator will appear on the Flip Bar and Program Information screen for programs that provide it.
Q. What is the picture quality of recorded programs?
A. The DVR records programs in the same quality in which they are broadcast. For example, programs broadcast in HDTV format are recorded in HDTV quality (if your DVR is connected to a High Definition television). Broadcast quality may vary.
Q. Can I record Digital Music channels?
A. Yes. You can record and playback Digital Music. However, the playback controls (Pause, FF and REW) are not functional for recorded digital music.
Q. Can I record Pay-Per-View programs?
A. Yes, you may record Pay-Per-View programs with one touch recording for current programs.

Recording and Playback of Recorded Programs
Q. How many recordings can I schedule for the future?
A. There is no limit to the number of recordings you can schedule as long as you do not schedule more than two programs to record at the same time and you have available recording space.
Q. What if the program I want to record runs over its scheduled air time such as when a football game goes into overtime. How can I make sure I record everything?
A. Change the Recording Options for the program. You can adjust the start and end times for the recording to ensure everything gets recorded.
Q. Can I watch a show I am recording before the recording is completed?
A. Yes. You can either watch it live as it's being recorded or you can rewind the program you are currently recording and watch it from the beginning while the recording continues.
Q. Can I make a VHS tape or DVD of a recorded program?
A. You can copy a recorded program to a VHS or DVD tape by playing a recording from the DVR in real time while simultaneously recording on your VCR or DVD. See “Managing Your Personal Video Library” in the DVR Section of this manual.
Tip: Use Title Search to find all air times for a particular title. You can then set up individual recordings for any or all episodes, no matter what time they're on.
Q. Can I increase the rewind and fast forward speed?
A. Yes. Your DVR will control rewind and fast forward at four speeds each. Just press the REW or FF buttons up to four times. The on-screen indicator will tell you at what speed you are controlling playback.
Q. Can I set the DVR to skip commercials as it is recording?
A. No. You can only fast forward through commercials if you're watching a recorded program.
Q. Can I “bookmark” a program I have recorded?
A. Yes. When you stop playback of a recorded program, it will stop where you left it. To continue watching the program, select Resume or Restart from the Action Icons.
Q. On occasion, a recording starts a minute or two after the program has begun. Why?
A. The DVR timer is synchronized with the program guide time. If a broadcaster starts the program a minute earlier than the guide’s scheduled time, the DVR will miss that first minute. You can program your DVR to start early or end late by adjusting your Recording Options.
Q. Only part of my program recorded. Why?
A. If the beginning of the program did not record, you may have set it to record after the program began. If the end of the program did not record, the DVR may have reached its storage capacity before it was able to record the entire program.
Q. Do Parental Locks work with DVR?
A. Yes. Parental Locks restrict viewing of recorded programs. If you schedule a recording for a program you have Locked, the program will be recorded; however, audio is muted and no video will appear while the program is recording. A restricted notice remains on screen allowing you to enter your PIN to view the program during the recording. Once the program has been recorded, you can access it from My Recordings. Just enter your PIN to view.
Note: You can also set Parental Locks on recorded programs. Use the LOCK button on your remote or Lock Icon from My Recordings or from a Recorded Program Information screen.

Managing Your Recordings
Q. How long can I keep My Recordings?
A. You can keep them as long as you want. Just remember, the recording space is limited, so you may need to delete some recorded programs from time to time in order to make room for new ones.
Q. How will I know when I'm almost out of recording space?
A. An on-screen notice will appear advising you when recording space is low (80% full) or full.
Note: If you are recording a program and run out of recording space, the recording will stop. You can always see how much recording space is available from My Recordings. You can also manually delete recordings or set your DVR to automatically delete recorded programs when space is needed. See: “Managing Your Personal Video Library” section in this manual.
Q. Does the DVR automatically delete programs when the record space is full?
A. Only if you set it up that way. The DVR will automatically delete programs if you tell it to do so by setting the programs to be deleted when space is needed. When the record space is full, the oldest recordings that you have set to be deleted will be deleted first. If you do not want the DVR to automatically delete certain recordings, you can set them so that they are only deleted by you.

Controlling Live TV
Q. How long can I pause live TV?
A. You can pause up to 90 minutes of standard programming; less with HD programming.
Q. How far back can I rewind live TV?
A. You can rewind up to two hours of standard TV programming as long as you were tuned to the same channel.
Q. How do I use Instant Replay?
A. If your remote control is equipped with a REPLAY button, press it to instantly replay the last 15 seconds of the program. If there is no REPLAY button, use the PAGE DOWN button on your remote.
Q. If I'm watching a program in progress and want to record it, can I record from the beginning?
A. If you just tuned to the program, the DVR begins recording from the point where you pressed record on your remote. If you have been watching the program from the beginning and have not changed channels (without using SWAP), the DVR will save all the temporary recording (buffer) to the Hard Drive and you will capture the entire program.
Q. How can I catch up to the live broadcast of a program after I've paused it?
A. Press the LIVE button (if available) or the down arrow on the remote. Or, you can fast forward to the point of live TV. The on-screen indicator will display “LIVE”.

Troubleshooting
Q. Why doesn't the set-top box respond when I press the keys on my remote?
A. If power is on, make sure your remote is in the Cable mode. Press the CABLE button on the remote.
Q. If the power goes out, do I need to reset my Parental Locks and Purchase PINs, Favorites and Reminders?
A. No. These features will not be lost if the terminal loses its power. However, the guide information will need to reload into the box.
Q. Nothing happens when the MENU button is pushed, but I can change the channel up and down.
A. If the terminal was just installed, it takes approximately 15-30 minutes for i-Guide to be downloaded to the set-top. If after 15-30 minutes nothing happens, unplug the terminal, plug it back in and wait another 15-30 minutes. If the guide still does not appear, contact your cable company.
Q. I can't see the edges of the i-Guide screens.
A. Select the Adjust Screen Position option from the Setup screen. Press the UP-DOWN-LEFT-RIGHT buttons until the arrows on the screen are centered. If image is centered and still cut off, check your TV’s users manual.
Q. The guide has locked up. Neither the buttons on the remote, nor the buttons on the terminal itself work.
A. Try unplugging the terminal and then plugging it back in. This will reset the terminal and allow for data to be downloaded. It will take some time for the information to appear. If there is still a problem after the information has appeared, call your cable company.
Q. I have no video, a snowy picture or I cannot tune to any of the digital channels.
A. Make sure that all of the cable connections are secure and that the TV is tuned to the correct channel (3 or 4). Also, make sure you are actually controlling the cable terminal (press the CABLE button on the remote).
Q. Why won't my remote control respond when I press a button?
A. Go through this quick checklist to determine the problem:

1. Press the CABLE button on the remote to make sure it is in Cable mode. Try using the remote again.
2. If the remote is still not functioning correctly, press the CHAN UP-DOWN button on the front of the terminal. If the channel changes, there is a problem with the remote control. The batteries or the remote control itself may need to be replaced.
3. Unplug the terminal and plug it back in.
4. Call FPB at 352-4372.

Q. There are no listings in the guide, or the words “To Be Announced” appear in the listings screens.
A. This can happen if there has been a power failure or if the terminal was unplugged. Make sure everything is plugged in and running. Wait 15-30 minutes for the channels and program data to load.
Q. I have a message on my screen that says “This feature is currently being restored”. What does this mean?
A. This screen appears if you try to access a feature that is not available because the terminal has not received all the necessary data. This most commonly happens following a power loss.
Q. I have a message on the screen that says “This channel should be available shortly”. What does this mean?
A. This screen will appear when you tune to a channel that is currently not available. If the channel is not available after 15-30 minutes, call your cable company.
Q. What do I do if I am stuck in a screen or menu I do not understand and want to get out?
A. You can always press the EXIT button on the remote to immediately return to watching TV. You can also press the LAST button to back up one screen at a time.
Q. The displayed information or pricing is incorrect.
A. Although i-Guide checks all data thoroughly before it is sent to your home, programmers do sometimes change their schedules at the last minute without notification. Please report erroneous data to your cable company.
Q. What happens to my DVR recordings if my digital cable box temporarily loses power?
A. All recordings that were saved prior to the power loss are preserved, as well as future recording schedules. You miss only the recordings in progress while the power was out.
Note: If you experience continued problems with your cable box, remote control or interactive program guide, please contact FPB at 352-4372.