1. Am I eligible for residential long distance service from the Frankfort Plant Board?
Anyone in Franklin, Shelby, Woodford, Owen, Anderson or Scott County is eligible to sign up for FPB Simple Long Distance Service.

2. What kind of savings can I expect?
Most long distance companies charge between 7¢ to 25¢ per minute for long distance calls and even more if the call is inside Kentucky. With FPB Simple Long Distance, you’ll pay 6¢ per minute everywhere in the continental USA and Hawaii, Canada, Puerto Rico and Mexico*. FPB long distance has already saved some customers more than 60% on their long distance bills.

3. Is there a monthly fee for residential service?
No. There is no monthly fee for residential FPB Simple Long Distance. Check your current provider, you may find another $3.95 - $5.95 in charges that you can save per month by switching to FPB Simple Long Distance.

4. Do I have to call at a certain time of the day or night to get the 6¢ per minute rate?
No. Call anywhere in the continental USA and Hawaii, Canada, Puerto Rico and Mexico* including anywhere in Kentucky, for 6¢ per minute 24 hours per day, 7 days a week. Check that rate against what your current provider is charging. Most long distance providers charge more for calls within Kentucky.

5. Are there fees to switch to FPB long distance?
No. Complete the residential Letter of Authorization (LOA) to switch, send it to FPB and start saving today. Click here to download the proper application.

6. What is a PIC freeze and what do I need to do?
You may have directed your local telephone company not to allow your long distance provider to be changed without your authorization. This is called a PIC freeze. You should think of a PIC freeze as insurance against slamming. Slamming means someone has changed your long distance provider without your knowledge or authorization.

If you have a PIC freeze you need to contact your local telephone company at the time you complete the LOA and direct them to remove the PIC freeze (for BellSouth call 557-6500). After your long distance service is switched to FPB Long Distance you will need to reinstate your PIC freeze by calling your local telephone company.

7. Does the FPB Long Distance offer calling cards?
Yes. You can get calling cards for everyone in the family to use when they are out of town or if you have an emergency, and at 12¢ per minute, that’s a great rate compared with other providers.

8. Can I make international calls with FPB Long Distance?
Yes. Plus you’ll be saving from the very first call you make. FPB international rates can be as much as 50% below that of other long distance providers. Check FPB rates here on the website and compare to what you’re currently being charged and you’ll see that calls through FPB Long Distance can save you money each month.

9. What about Business Long Distance Service?
Business Long Distance is also 6¢ per minute, 24 hours a day 7 days per week anywhere in the continental USA and Hawaii, Canada, Puerto Rico and Mexico*. For businesses having multiple telephone lines, there is a monthly fee of $1.50 per line. Compare that to what you might be paying now and you could see considerable savings on your business long distance. Complete the Business LOA included on the website and mail it back to FPB and start saving today.

10. I have a Toll Free number, can I switch that to FPB Long Distance too?
Yes. The same 6¢ per minute rate is available in the continental USA and Hawaii, Canada, Puerto Rico and Mexico* and 25¢ per minute for Alaska, U.S. territories and Canada plus a $3 per month flat fee. Compare those rates to your current provider, you could see significant savings each month. Find the Toll Free LOA on the website, fill it out and send it back to FPB and start saving on each Toll Free call.

11. Is there a Governmental Agency discount?
Yes. The FPB offers 5¢ per minute to governmental agencies in the counties listed above in the first question. That rate is available on any call anywhere in the continental USA and Hawaii, Canada, Puerto Rico and Mexico* 24 hours a day 7 days per week with no monthly fee and no minimum usage required. Call 502-352-4329 for a LOA

12. How does my long distance call get out to the rest of the world?
FPB works with Qwest in offering our long distance service. FPB makes all service arrangements, establishes the rates and will bill you for the calls on FPB’s regular bill. From time to time, Qwest may be identified on your local telephone bill as your long distance provider or when using operator or directory assistance. Don’t be concerned. You are FPB’s customer and you are on FPB’s long distance service.

If you have further questions concerning long distance service call FPB customer service at 502-352-4329. Outside of Franklin County call 1-888-312-4372 (4FPB).

*The 6¢ rate does not apply to direct dial calls to Alaska.