Voice Mail

Setting up Voice Mail for the first time

• Dial 352-6244 (you will be entering the tutorial prompt for the voice mail system). Follow the tutorial to setup your mailbox.
• You will be asked to change your security code (initial security code is 9999).
• You will also be asked to setup a greeting.
• You will also record your name.

Playing Voice Mail Messages

• Dial 352-6244.
• Enter your security code.
• Press 1 to play messages.

Getting Your Voice Mail Messages Remotely

• Voice mail can be picked up remotely by dialing 352-6244.
• The prompt will ask you for your voice mailbox number. Enter your 10 digit telephone number plus the Pound Key (#).
• Enter your security code.
• Press 1 to play messages.

Your mailbox has room for 30 messages of 1 minute in length. 1 minute is the maximum length for messages. The retention period for messages is 14 days. After 14 days the messages will be deleted.

- To bypass the date and time stamp when listening to voice mail press #-# during message.

- To bypass date and time stamp prior to leaving a message press 3 during message.

Call Forwarding

Initial Set-Up for Call Forwarding remote access

• From the line you are forwarding, press *53. When prompted to "enter feature access code for PIN you wish to change" press *54 then #.
• To activate this feature you need to create your own PIN.
• When instructed to enter your PIN, enter 1234 then #.
• You will be asked to enter a new PIN, enter 1234 then #.
• You will be asked to enter a new PIN and verify it.
• Please note the new PIN so you can use it when calling from another location.

Using Call Forwarding remote access while out of the home.

• Phone number for call forwarding access is 352-2372.
• Follow the prompts to forward your number. You must enter the ten-digit number and your pass code.
• Enter the code to Activate call forwarding *72. Then enter the phone number to forward call to. (Ex. xxx-xxxx)
• Calls will then be forwarded from your phone to the number you programmed.
• To deactivate follow steps 1 and 2 above then enter the code to deactivate call forwarding *73.

If there is no answer at the number that the call is being forwarded to, the customer should repeat the process (hit *72 and put in the call forward number).